Meeter greeter bank6/14/2023 ![]() 3) Store teams have better control of their workloads In our retail world of Perspex screens and floor markings, this is a great way to add a human touch to the customer journey, even if it is from a safe distance. And as customers know where to go, it also means they spend less time wandering your store, reducing their exposure to other customers and your employees. Social distancing measures may be relaxing, but consumers aren’t – many are still worried about Covid-19 and are reducing trips to stores because of it.Ī helpful and friendly store host is a great way to help put customers’ minds at ease by showing them that they’re taking social distancing seriously, and by informing them of their options in-store. With a meeter-greeter waiting to point them in the right direction, or to add them to a virtual queue that updates them when to return to store, customers have a much better idea of where to go and how long things will take, allowing them to manage their expectations.Īnother perk is that some customer host apps allow staff to manage occupancy rates in-store, too, which enables retailers to easily manage how many customers are in-store at once, taking into consideration customers in virtual queues and those with upcoming appointments. The customer host app essentially allow your store host to choreograph the customer experience.ģ benefits of using a customer host app during Covid-19: 1) Retailers can manage customer flow The coronavirus pandemic has thrown a number of hurdles into the customer journey – long lines outside of stores, strict in-store customer pathways, and barriers stopping store associates from being able to communicate freely with customers (literally).īut it has also introduced a number of exciting innovations that will benefit customers in the long run, such as fast and easy click and collect services, the ability to book time-slots for in-person or online services using appointment scheduling software, and the increased use of customer host apps to create powerful and safe in-store experiences.Ī customer host at your front entrance has a greater purpose than simply greeting your customers – with a customer host app, these meeter-greeters can add walk-in customers to virtual queues for in-store services (or queues to enter the store if it’s too busy), manage customers with appointments or help customers book appointments, as well as point customers in the right direction to help limit their time in-store. Covid-19 has made the customer journey a whole lot more complicated – but some retailers are taking charge of their customer experience by positioning store hosts at entranceways, and they’re using customer host apps to make the process seamless.
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